EXCHANGES & RETURNS
LOOKING TO EXCHANGE OR RETURN?
We’ll help you get started! Just login or create an account with the email you used to place your order. Select the order you would like to exchange or return. You’ll find your order number in your Sozy Order Confirmation email or Packing Slip. Got it? Then lets get started!
GET STARTEDOur Exchange & Return Policy
We know that you will love what you ordered but if something doesn't work out, we will gladly accept unworn, unwashed, unaltered, undamaged, or defective merchandise in new resellable condition with all labels still attached for return or exchange within 30 days from the arrival date. See full returns/exchanges terms here.
Brands We Love items are eligible for exchange or store credit only within 30 days from the shipping date. All beauty, bedding, undergarments, and candle products are Final Sale.
HAVE MORE QUESTIONS?
Please email us with any questions you might have - we are here to help.
- Email Us: info@livesozy.com
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